Refund Policy

WyntriQ operates on a virtual coin system designed purely for entertainment. Because all coins used within the platform hold no real-world cash value, traditional refunds are generally not applicable. This policy outlines the circumstances under which refund requests may be considered.

Virtual Coins Have No Cash Value

Virtual coins on WyntriQ have no real-world monetary value and cannot be exchanged, transferred or redeemed for real money, goods or services. Since no real money enters the platform, there is nothing to return in a financial sense.

• Coins earned through gameplay — no refunds are provided for virtual coins earned by playing games on the platform.
• Coins received through promotions — no refunds are provided for coins received through promotional offers, bonuses or events.

Because coin acquisition is always free, no player experiences a financial loss through normal platform use.

Refund Eligibility

Due to the virtual nature of our platform and its coins, refunds are generally not applicable. However, WyntriQ recognises that exceptional circumstances may arise. All refund requests are reviewed on a case-by-case basis at the sole discretion of the platform.

• WyntriQ reserves the right to approve or deny any refund request based on the circumstances and evidence provided.
• Approval of a refund in one instance does not set a precedent for future refund requests.
• No refund will be granted for coins that have already been spent on game entries or Rewards Store redemptions.

Circumstances That May Be Reviewed

While refunds are generally not offered, the following situations may be reviewed:

• Technical errors: unintended loss of virtual coins caused by verified technical errors or bugs within the platform.
• Duplicate deductions: if a user is debited multiple times for the same action due to a platform error.
• Platform errors: errors originating from the platform that directly and negatively affect a user’s coin balance through no fault of the user.

In each case, WyntriQ will investigate the incident using server logs and gameplay data before making a determination. If a verified platform error caused the loss, coins will typically be restored to the affected balance as a correction — this is a remedy against technical faults, not a refund of money.

How to Request a Review

If you believe you are eligible for a review under the circumstances described above, follow these steps:

• Contact support: send an email to wyntriq@gmail.com with the subject line "Refund Request".
• Include details: provide your WyntriQ username, a detailed description of the issue, and any supporting evidence such as screenshots or timestamps.
• Response time: our team will review your request and respond within 5–7 business days.

We are committed to resolving legitimate technical issues promptly and fairly.

Changes to This Policy

WyntriQ reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to the platform. Users are encouraged to review this policy periodically.

Contact

Questions about this policy: wyntriq@gmail.com. Related pages: Coin Policy · Reward Policy · Terms of Service · How Rewards Work.